Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

 

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:

 

 

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Damaged or faulty goods:

Daniel Solo will provide a replacement, credit or full refund if breakage occurs during transit or for products that are faulty. We must be notified of damaged or faulty products within 24hrs of delivery. We may require the faulty products to be returned to us so please keep all the original packing. In order to process a refund or replacement due to damage or breakage, a photograph of the damaged goods may need to be provided.

On the extremely rare occasion where you may have received a corked product or a product that does not taste or smell as it should, please ensure that you do not dispose of the contents or bottle as we will be unable to assist further without the bottle and/or label when looking into this issue for you.

Damage to Gift Boxes: Where there is an upcharge for a gift boxed item over a standard bottle and a gift box is damaged, we will refund the difference paid. If there is no price difference or a gift box is standard then no refund can be applied. Items are sold for the bottle and contents but where we consider the gift box to be intrinsic to the product then a replacement may be sent. Boxes for the large format bottles, whilst attractive, are considered to be protective in nature and therefore any damage to these in transit is not eligible for replacement or refund.

If any replacements are required to be sent, this will be sent using a courier service by Daniel Solo B.V. at our cost. Should these be returned to us by the couriers following delivery attempts and or a card being left, any further redelivery costs will not be met by Daniel Solo B.V.

All glassware is handmade. This means that each product is individually mouthblown and hand-finished by skilled artisans and as such may contain bubbles in the glass, uneven glass, very slight variations in size, and other anomalies. This is part of the charm of handmade glass and refunds will not be given on the above. Replacements sent as part of matching sets may vary due to the handmade nature of these goods.

We reserve the right to refund and not to replace damaged or incorrect items at our discretion. This includes refunding for part sets. Promotional products that are added/included at no extra charge cannot be refunded if damaged or replaced without a subsequent postage charge being applied, and are subject to availability.

On international orders, any breakages or damages of parts thereof will be refunded and not replaced. In the case of glassware, part refunds may be applied to sets of glasses. In order to process a refund due to damage or breakage, a photograph of the damaged goods may need to be provided and we must be notified of damaged or faulty products within 48hrs of receipt of the goods.

Incorrect items:

On the rare occasion where the products delivered are different to those ordered, we must be informed of this within 3 working days of the receipt of the goods received in error. We will investigate the dispatch for your order and will arrange a collection of these goods as necessary. Items that are tampered with or consumed will not be refunded.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment or in a form of a coupon code, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@danielsolo.com.

 

 

 

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.
If a coupon code is applied to your purchase, you will only get a refund of the amount paid.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at refunds@danielsolo.com and send your item to: Vosselaan 191, 6531SH, Nijmegen, the Netherlands.

 

 

Shipping returns

To return your product, you should mail your product to: Vosselaan 191, 6531SH, Nijmegen the Netherlands.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

 

Need help?

Contact us at refunds@danielsolo.com for questions related to refunds and returns.